IA

Ioannis Alexopoulos

Regional & Business Development Manager

Results-driven manager with 15+ years of experience leading teams, optimizing operations, and driving sustained growth. Combining a technical background in Computer Engineering with proven leadership in business development.

Experience

2019 — Now

Regional & Business Development Manager

NOBACCO, Greece

Directing regional operations, ensuring compliance with corporate policies and optimizing ROI. Supervising and developing a team of 30 employees. Building B2B partnerships and monitoring competitor activity.

Leadership B2B Operations Team Management
2015 — 2019

Store Manager

NOBACCO, Greece

Achieved consistent sales targets and ensured customer satisfaction. Oversaw staff scheduling and performance management.

Sales Customer Service Staff Management
2010 — 2012

IT Administrator

Internet Cafe K. Achaia, Greece

Maintained and upgraded hardware/software systems. Implemented data security protocols.

IT Support Hardware Security
2004 — 2007

Customer Service Representative

OTE S.A., Greece

Delivered frontline customer support and promoted services.

Customer Support Telecommunications

Skills

Core Competencies

Strategic Leadership Team Development Business Planning Partnership Management Process Optimization

Technical

Python Java / JavaScript SQL HTML5 / CSS LaTeX

In Progress

Professional Scrum Master CS50P (Harvard) CS50AI (Harvard) Oracle Java Foundations

Languages

Greek (Native) English (Proficiency) German (Intermediate)

Education

2019

Diploma in Computer Engineering and Informatics

University of Patras, School of Engineering

Thesis: "Low Code Development Platforms"

2017 — 2024

Professional Seminars

Various Institutions

Customer Service (Hellenic Customer Service Institute), Sales Strategy and Specialized Techniques (NOBACCO/BAT Hellas), Best Practices in Customer Service (NOBACCO)

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